If an item is found damaged or incorrect as per description on our website, please send a snapshot of the outer packaging, product batch number and images of products received with invoice copy to our customer care at Sonu.nutritions@gmail.com or call us on +91-9958521742 (10 am to 6 pm Mon to Sat).

Once you raise the concern we will investigate internally revert in 2-3 business days and subsequently revert to you.

Note – As per our return policy you need to raise concern within 3 days of receipt of the products (determined as per courier company logs) along with proper product images and unboxing videos.

In rare cases of transport damage, if you find the carton box damaged/tampered, please reject it at delivery (including prepaid orders) and contact us to resolve the matter.

NOTE: We do not allow for any returns except in the aforesaid circumstances.

After placing the order, you can cancel the order before it gets dispatched. If the order is in transit, it is not possible to cancel the same.

We issue refunds for all the above-mentioned scenarios within 3-5 business days on our end post our approval of the refund. Your bank will also take a certain number of business days to process and reflect the refund in your account once initiated on our end.

If you have any additional questions or concerns please email us aSonu.nutritions@gmail.com