SHIPPING, RETURNS AND REFUNDS
REFUNDS, RETURNS, REPLACEMENT
Conditions:
- Do not accept any product which seems to be tampered by the courier services.
- Make a video while opening the packaging as a supporting proof.
- Do not break the seal of the product if you have any doubts/questions about authenticity.
- Once the product seal is broken, we do not accept return/replacement for the product.
FREQUENTLY ASKED QUESTIONS
If an item is found damaged or incorrect as per description on our website, please send a snapshot of the outer packaging, product batch number and images of products received with invoice copy to our customer care at Sonu.nutritions@gmail.com or call us on +91-9958521742 (10 am to 6 pm Mon to Sat).
Once you raise the concern we will investigate internally revert in 2-3 business days and subsequently revert to you.
Note – As per our return policy you need to raise concern within 3 days of receipt of the products (determined as per courier company logs) along with proper product images and unboxing videos.
In rare cases of transport damage, if you find the carton box damaged/tampered, please reject it at delivery (including prepaid orders) and contact us to resolve the matter.
NOTE: We do not allow for any returns except in the aforesaid circumstances.